Terms of service

vesprn — terms of service
Last updated: 9 September 2026

These terms govern your use of vesprn.co.uk and every purchase you make from us. By ordering, you agree to them. We have kept them readable — and nothing in them limits your statutory consumer rights. If any clause is ever unenforceable, the rest still stands.

1. Who we are

vesprn, a sole trader business based in Dewsbury, United Kingdom. Contact: vesprn@gmail.com — we aim to reply within one working day (Mon–Fri). Full trader details are in our Legal notice. Payments are processed by PCI-compliant payment providers; we never see or store your card details.

2. Orders and acceptance

• Your order is an offer to buy. A contract forms when we send your dispatch confirmation — not before.
• We may decline or cancel any order and refund it in full, including where: a pricing or product error occurred; stock is unavailable; the order appears fraudulent or linked to previous payment disputes; the order appears intended for resale; or quantities are disproportionate to personal use.
• We may limit quantities per customer, per product, at our discretion. This store serves consumers, not resellers.

3. Products, information and results

• Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease.
• The product label governs. Every dose is printed on it and on the product page. Product images are indicative; packaging may change without notice.
• Nothing on this site is medical advice. If you are pregnant, breastfeeding, taking medication or under medical supervision, consult a doctor before use. Age restrictions printed on labels are binding.
• No guarantee of results. Individual results depend on diet, training, sleep, consistency and personal physiology — things we cannot control or predict. We make no promise of any specific outcome from any product, and refunds are not offered on the basis of results or effectiveness. What we guarantee is what is on the label: identity, dose, purity, and full disclosure.
• Check the allergen and ingredient information on each product page and label before ordering. We do not provide personal dosing, diet or medical advice.

4. Price and payment

• Prices are in GBP and include all applicable taxes. We are not currently VAT-registered.
• Payment is taken upfront at checkout via the payment methods shown. Orders dispatch after payment clears.
• We may request verification for suspicious transactions. Orders that fail or refuse verification are cancelled and refunded.

5. Delivery

Delivery terms are in our Shipping policy. Title and risk in the goods pass to you on delivery to the address you gave at checkout.

6. Returns and refunds

• Returns and refunds are governed strictly by our Refund policy — read it before ordering.
• Unsealed supplements cannot be returned for health and hygiene reasons; the statutory right to cancel does not apply to them.
• Returns happen only through our email process. Items sent back without our authorisation may be refused and are not eligible for refund.
• For statutory cancellations the consumer bears the direct cost of returning the goods — post returns tracked.

7. Your responsibilities

• Address accuracy is your responsibility. We deliver to the address you provide, and delivery there completes our obligation. Parcels lost because of an incorrect or incomplete address you entered are not refundable — but tell us anyway and we will help where the courier allows a claim.
• Redirection is not possible after dispatch. Need a change? Email before your order ships.
• Report problems promptly: damage in transit within 48 hours (with photos if possible), missing items within 7 days of delivery, non-delivery within 14 days of the latest expected delivery date. These windows help us claim against couriers and resolve fast — they do not shorten your statutory rights on faulty goods.

8. Payment disputes and chargebacks

• If a charge looks wrong, email us first — we reply within one working day and most issues are solved with a single email.
• A chargeback raised without contacting us first is contested with full evidence: order records, tracking, delivery confirmation and this policy.
• Customers who repeatedly dispute charges without contacting us, or who abuse our returns process, may be refused future orders. This never affects statutory rights on orders already received.

9. Accounts

• Account holders are responsible for the accuracy of their details and the security of their login.
• We may suspend accounts used for fraud, abuse of our policies, or payment disputes raised in bad faith.

10. Intellectual property

The site, its content, imagery, copy and brand are ours. No reproduction for commercial use without written permission.

11. Liability

• Nothing in these terms limits your statutory rights.
• To the extent the law permits, our liability for any claim connected to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.
• We are not liable for losses arising from ignoring label warnings, exceeding recommended doses, or using products against label directions.

12. Changes, complaints and law

• We may update these terms; the version at your order date applies to that order.
• Complaints: vesprn@gmail.com. If unresolved, Citizens Advice consumer service can help, free of charge.
• Governing law: England and Wales.