Shipping policy

vesprn — shipping policy
Last updated: 10 September 2026

Where we ship

We ship to the United States and the United Kingdom — the two regions our fulfillment covers. US orders ship from US stock with no customs charges, no import delays, no surprise fees.

Cost and speed

• Free US shipping on orders $50+ — tracked, US-wide. Orders under $50 ship for a flat $5.95.
• UK: free shipping on orders $50+ — tracked. UK orders under $50 ship for a flat $5.95 (3–6 business days).
• We dispatch Monday to Friday, usually within 1–3 business days of your order.
• Delivery takes 2–4 business days from dispatch. Business days are Monday–Friday, excluding US federal holidays.
• Orders are picked, packed and shipped by our US-based fulfillment partner, so your parcel never crosses a border.
• Tracking is emailed the moment your parcel ships. Not received it? Check spam, then email us with your order number.

Your address, your responsibility

• We deliver to the exact address given at checkout. Check it before ordering — including apartment numbers and ZIP codes.
• We cannot redirect a parcel after dispatch. If you need a change, email before the order ships.
• Delivery to the address you provided completes our delivery obligation. Parcels lost because of an incorrect or incomplete address are not refundable — though we will always help where the carrier allows a claim.

Missed and refused deliveries

• Not in? The carrier leaves a notice or attempts redelivery — follow its instructions quickly.
• Parcels that are refused, not collected from the carrier, or returned to sender because of an incorrect address are refunded minus the direct outbound and return postage costs. The goods themselves are refunded in full.

If something goes wrong

• Not arrived? Email within 14 days of the latest expected delivery date. We investigate with the carrier and refund or replace — your choice. You never pay for goods that do not reach you.
• Damaged in transit? Email within 48 hours of delivery, with photos if possible — it makes the carrier claim instant. We replace or refund in full, at your choice. Reporting later does not cancel your rights on damaged goods; it just slows the carrier claim.
• Item missing from your parcel? Email within 7 days of delivery with your order number. We check our dispatch records and make it right.

Questions, or parcel playing hide and seek? vesprn@gmail.com with your order number — we aim to reply within one business day.