Refund policy
vesprn returns & refunds
Last updated: 10 September 2026
The short version
- Unopened and sealed? Return it within 14 days of delivery for a full refund. Return postage is at your cost.
- Opened or unsealed? We cannot accept it back. Supplements are sealed for health and hygiene reasons, and a broken seal means we can never resell — or verify — what is inside. If something is genuinely wrong with the product, that is a different route — see below.
- Faulty, damaged in transit, or the wrong item? Full refund or replacement, and we cover return costs. Always.
- Refunds are issued within 14 days, to the original payment method.
Our 14-day money-back promise
This is a voluntary promise from vesprn, offered because we stand behind what we ship: 14 days from delivery to tell us you are returning it, then 14 more days to send it back. You bear the cost of return postage, so ship returns tracked — we cannot refund items lost on the way back.
The health and hygiene exception
Our money-back promise does not cover products that have been unsealed after delivery — for health protection and hygiene reasons. Once a tub or bottle is opened we cannot resell it, so we cannot accept it back. This includes products opened just to try. Every dose is printed on the label and the product page — check before you buy. Unauthorized returns (items sent back without our email authorization) may be refused and are not eligible for a refund.
Results are not a refund ground
Supplements work with your diet, training and physiology — we cannot control those, and no honest brand can promise outcomes. We do not guarantee results, and refunds are not offered on the basis of results or effectiveness. What we guarantee: identity, dose, purity and full disclosure — every gram on the label. A genuinely faulty product is a different route, below.
What we always fix
If a product arrives faulty, damaged in transit, out of date, or is not what you ordered, that is on us. Tell us within 30 days of delivery and we will refund in full or replace it, at your choice, and cover the return costs.
How to return something
Email vesprn@gmail.com with your order number and what has happened. We reply within one business day with instructions and the return address. Return items sealed, in original packaging, in resalable condition. Items that arrive sealed but damaged beyond what is needed to inspect them may be refunded less the loss in value.
Cancelling before dispatch
Not shipped yet? Email us and we will cancel and refund in full, no questions asked.
Payment disputes — email us first
A charge look wrong? Email before anything else — one business-day reply, no interrogation. Chargebacks raised without contacting us are contested with full evidence: order records, tracking, delivery confirmation and this policy. Customers who repeatedly dispute charges without contacting us, or who abuse this policy, may be refused future orders.
Refunds
Refunds go back to the original payment method within 14 days of the item reaching us, or of you providing evidence you have sent it back. We do not charge restocking fees on authorized returns. If you paid for shipping, that cost is refunded in full when every item in the order is returned.
Nothing in this policy limits rights you may have under applicable federal or state law, including the consumer protection laws of your state. Full terms are in our Terms of service.