Refund policy
vesprn returns & refunds
Last updated: 9 September 2026
The short version
- Unopened and sealed? Return it within 14 days of delivery for a full refund. Return postage is at your cost.
- Opened or unsealed? We cannot accept it back. Supplements are sealed for health and hygiene reasons, and the law excludes unsealed goods from the right to cancel. If something is genuinely wrong with the product, that is a different route — see below.
- Faulty, damaged in transit, or the wrong item? Full refund or replacement, and we cover return costs. Always.
- Refunds are issued within 14 days, to the original payment method.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day after delivery to tell us you are cancelling, then 14 more days to send the item back. That is exactly the statutory window — we do not shorten it, and we do not extend it. For statutory cancellations you bear the direct cost of returning the goods, so post returns tracked — we cannot refund items lost on the way back.
The health and hygiene exception
For health protection and hygiene reasons, the statutory right to cancel does not apply to products that have been unsealed after delivery. Once a tub or bottle is opened we cannot resell it, so we cannot accept it back. This includes products opened just to try. Every dose is printed on the label and the product page — check before you buy. Unauthorised returns (items sent back without our email authorisation) may be refused and are not eligible for a refund.
Results are not a refund ground
Supplements work with your diet, training and physiology — we cannot control those, and no honest brand can promise outcomes. We do not guarantee results, and refunds are not offered on the basis of results or effectiveness. What we guarantee: identity, dose, purity and full disclosure — every gram on the label. A genuinely faulty product is a different route, below.
What we always fix
If a product arrives faulty, damaged in transit, out of date, or is not what you ordered, that is on us. Tell us within 30 days of delivery and we will refund in full or replace it, at your choice, and cover the return costs. This is your right under the Consumer Rights Act 2015 and we do not argue with it.
How to return something
Email vesprn@gmail.com with your order number and what has happened. We reply within one working day with instructions and the return address. Return items sealed, in original packaging, in resalable condition. Items that arrive sealed but damaged beyond what is needed to inspect them may be refunded less the loss in value, as the law allows.
Cancelling before dispatch
Not shipped yet? Email us and we will cancel and refund in full, no questions asked.
Payment disputes — email us first
A charge look wrong? Email before anything else — one working-day reply, no interrogation. Chargebacks raised without contacting us are contested with full evidence: order records, tracking, delivery confirmation and this policy. Customers who repeatedly dispute charges without contacting us, or who abuse this policy, may be refused future orders. Statutory rights on orders already received are never affected.
Refunds
Refunds go back to the original payment method within 14 days of the item reaching us, or of you providing evidence you have sent it back. Delivery was free, so there is nothing to deduct back. We do not charge restocking fees on authorised returns.
Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Full terms are in our Terms of service.